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8.0Rating
ExcellentRated by Guests
1,765Reviews
What to expect
Pros
- 🏔️Spectacular views of Mt. Cook and surrounding mountains
- 🍽️Delicious buffet options for both dinner and breakfast
- 🛏️Comfortable and spacious rooms with modern amenities
- 🍹Specialty drinks and cocktails available at the bar
- 👨🍳Friendly and helpful staff providing excellent service
- 🏨Beautiful and luxurious hotel setting in a unique location
- 🪑Well-positioned furniture to maximize the stunning views from the rooms
- 🍷Great selection of wines and beverages available to enjoy
- 🌌Indoor stargazing experience and planetarium show
- 🎉Convenient location for excursions and outdoor activities
Cons
- 🏚️Some areas of the hotel showing signs of wear and aging
- 🍴Limited dining options in the remote location, expensive buffet prices
- 📺Limited TV channels and lack of streaming options in the rooms
- 💸High prices for amenities and services compared to the overall experience
- 🧹Some rooms may lack thorough cleaning and maintenance standards
- 🚗Limited parking availability and challenges in finding suitable parking spots
- 🥤Inconvenient service experiences, like unhygienic practices in the bar area
- 🔥Fireplace not lit in the bar area, missing out on cozy ambiance
- 🍛Mixed reviews on the quality and variety of dining options outside the hotel
- 🌧️Weather-dependent activities and excursions may be impacted by poor conditions
What this place has to offer
Things to do and ways to relaxHiking, On-site entertainment, Tours
Services and conveniencesConcierge, Daily housekeeping, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Chinese [Mandarin], French, Japanese
Where you'll be sleeping






34 m²
Premium Plus Super King
1 king bed






34 m²
Premium Plus Room with Two Queen Beds
2 queen beds





35 m²
Premium Twin
2 queen beds





35 m²
Premium King
1 king bed




27 m²
Superior Twin Room
2 queen beds




23 m²
Standard King
1 king bed




17 m²
Standard King or Twin Room
1 king bed or 2 single beds

22 m²
Standard Queen
1 queen bed

23 m²
Standard Twin Room

19 m²
Standard Room with Mount Cook View
What other guests say about this hotel
Is this hotel improving or worsening?
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